Jon Cianciullo's dashboard

Jon Cianciullo replied on March 11, 2010 20:04 to the idea "Boolean search options" in Social Mention:

Hi Anshul,
The OR will probably be supported in the short term. More complex query formation is still under consideration.

Jon Cianciullo replied on March 11, 2010 19:35 to the idea "Filter Mentions" in Social Mention:

Great idea. The problem is - how do you differentiate between mentions that are and are not about the brand? One way is to add additional keywords like "philips electronics" or "philips tv" etc...

Jon Cianciullo replied on March 08, 2010 19:39 to the problem "not receiving e-mail alerts" in Social Mention:

socialmention.com alerts and this forum have no connection...

Jon Cianciullo replied on March 08, 2010 18:48 to the problem "not receiving e-mail alerts" in Social Mention:

Hmm... It's possible that your mail server is now blocking emails from us.

Jon Cianciullo replied on March 08, 2010 18:40 to the problem "not receiving e-mail alerts" in Social Mention:

what are the search terms alerts you set up that you are not receiving emails from?

Jon Cianciullo replied on March 08, 2010 18:34 to the problem "not receiving e-mail alerts" in Social Mention:

Hi -
It sounds like your mail server is blocking emails from our noreply@socialmention.com - or they are getting marked as spam.

Jon Cianciullo replied on March 03, 2010 16:35 to the question "API giving lots of issues" in Social Mention:

Hmm... What is your exact search url?

Jon Cianciullo replied on March 03, 2010 16:06 to the question "API giving lots of issues" in Social Mention:

The twitter results you are viewing must be from another source which is not real time. The results should include realtime twitter items in addition to the "bookmark" classified twitter items.

Jon Cianciullo replied on March 02, 2010 22:29 to the problem "Can't sign up for email alerts" in Social Mention:

Oh - perhaps socialmention.com is blacklisted from your mail server... ?

Jon Cianciullo replied on March 02, 2010 22:25 to the problem "Can't sign up for email alerts" in Social Mention:

Hi Jazmin,
I emailed you yesterday regarding this problem. Did you get my email?

Jon Cianciullo replied on March 02, 2010 20:11 to the question "API giving lots of issues" in Social Mention:

>> 1. Twitter results are classified as bookmarks

Results from twitter can be found aggregated from numerous sources including FriendFeed and StumbleUpon. Any items from twitter with a type of "bookmarks" you should check the source it is likely stumbleupon. These are valid.

>> 2. Quantity of results is quite less. Running the same search at 4 different times during the day, I get 834, 456, 398 and 256 results respectively. Not sure why there is such a huge difference in the no of results on the same day!

The API queries each social media property in real time when you make a request. As such a media source may be unresponsive and the results count would be affected.

>> 3. No results from forums or very few

This is somewhat out of our control but is something we are endeavoring to improve upon.

Jon Cianciullo marked one of Mitchell Harper (Product Manager)'s replies in BigCommerce as useful. Mitchell Harper (Product Manager) replied to the problem "IE6 no checkout button, no radio button for shipping".

Jon Cianciullo replied on March 01, 2010 20:18 to the problem "IE6 no checkout button, no radio button for shipping" in BigCommerce:

Turns out the problem was a css declaration. I was using a "clearfix" hack to fix divs - apparently it didn't properly support ie6. The following .css clearfix works perfectly and supports all browsers.

/* float clearing for IE6 */
* html .clearfix{height: 1%;overflow: visible;}
/* float clearing for IE7 */
*+html .clearfix{min-height: 1%;}
/* float clearing for everyone else */
.clearfix:after{clear: both;content: ".";display: block;height: 0;visibility: hidden;font-size: 0;}

Jon Cianciullo reported a problem in BigCommerce on March 01, 2010 01:02:

IE6 no checkout button, no radio button for shipping

We've had this reported by several customers who are using IE6 and unable to check out. Using IE on the cart page the checkout button/image doesn't display, nor are the readio buttons on the calculate shipping on the cart page.

Please advise.

Jon Cianciullo replied on February 26, 2010 20:11 to the problem "Database has too many connections... store down!" in BigCommerce:

Me too.

A comment on the problem "Database has too many connections... store down!" in BigCommerce:

Those are great ideas. The minute you store goes down you should get an email about it and the message on the website should be more helpful to your customers and post your shop's phone number. – Jon Cianciullo, on February 26, 2010 18:48

A comment on the problem "Database has too many connections... store down!" in BigCommerce:

lol :) – Jon Cianciullo, on February 26, 2010 18:47

Jon Cianciullo reported a problem in BigCommerce on February 26, 2010 17:04:

Database has too many connections... store down!

Tried to access to admin panel for my store and got an error "too many database connections"... then tried to access to the store and got the error: "Something Went Wrong..." and I cannot access any page or do anything else.

Check out -> http://mintandberry.com/

Please help!

Jon Cianciullo replied on February 26, 2010 16:57 to the problem "Real Time buzz not updating since installation" in Social Mention:

Can you post the url where the widget is located?

Jon Cianciullo replied on February 26, 2010 15:11 to the problem "Real Time buzz not updating since installation" in Social Mention:

Hi Delisa,
We made some changes is it working now?